Always use the latest web browser version for the best user experience and benefit from the browser vendor's security updates. xchangedocs takes advantage of new browser features and technologies. Running a dated browser version may result in you not being able to use xchangedocs functionality on offer.
Recent versions of the following browsers are supported:
Chrome Safari Edge (Chromium) Firefox Recipients are not receiving Document Shared notification emails
Behaviour : You shared a new document with a recipient via xchangedocs, but the recipient does not receive the Document Shared Notification email as expected.
Possible reasons :
Check if your mailbox is full Check the Junk or Spam folder for Notification from xchangedocs (notifications@xchangedocs.ca) emails Perform a search for emails from notifications@xchangedocs.ca If the above checks are all negative, it may be the mail server blocking the emails. Ensure that notifications@xchangedocs.ca is added to the Safe Sender List with your organization's email server administrators.
Recipients cannot see document shared in the Recent Documents view
Behaviour : Documents shared with a recipient is not listed in the recipient's Recent Documents view
Possible reasons :
The sender's email address used to share the document is not the same as the recipient's email address used to register. Therefore, the recipient must register with the same email address as used to share the document. The sender revoked the document share after it was shared. The sender can revoke the share of a document not yet classified and downloaded by a recipient. The document's share date exceeds the Recent Documents internal. xchangedocs provides a setting where documents will remain in the Recent Documents for a set period. It can be accessed from a Matter only (applies to classified documents). The default setting is 30 days but can be set to a value between 1 and 30 days. You can access the setting from the Account Management view -> Preferences. Multi-document download: Documents show as successfully downloaded, but only one is visible in the download location
Behaviour : When multiple documents are downloaded, the documents show as successfully downloaded by xchangedocs, but you can only find one in the download location.
Possible reason :
Chrome
On the address bar, right click on the Lock icon to view site information for xchangedocs. Locate the Automatic Downloads section on the list provided and enable the setting. Note - the Automatic Downloads setting will not show in the list if it is enabled.
Alternatively, if you are logged into xchangedocs and you already made an attempt to download multiple documents, the following icon will appear in your address bar when automatic downloads are disabled. Select the icon and allow xchangedocs to download multiple files.
The browser will remember this setting next time you download multiple documents on xchangedocs.
To set Automatic Downloads to be enabled for all sites, visit chrome://settings/content/automaticDownloads
